Refund and Returns Policy
Last Updated: October 6, 2025

This Refund and Returns Policy (“Policy”) applies to all purchases made through QuirkyGiftsMalta.com, operated by Quirky Gifts Malta (“we,” “us,” or “our”). Our goal is to ensure your complete satisfaction with every purchase.

1. Return Eligibility and Window
We understand that sometimes an item may not be exactly what you expected. Therefore, we offer a straightforward return policy:

Return Window: Customers may initiate a return for most items within [NUMBER] calendar days from the date of delivery.

Condition of Item: To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging, and all original tags must be attached.

Proof of Purchase: A receipt or proof of purchase (e.g., your order number and confirmation email) is required to complete your return.

Excluded Items (Non-Returnable): Due to the nature of certain products, the following items are not eligible for return or refund:

[List specific products, e.g., Customized/personalized items, digital downloads, opened consumables, or gift cards.] [For hygiene purposes, list items like earrings, undergarments, or specific beauty products.]

2. Initiating a Return
To start a return, please follow these steps:

Contact Us First: Send an email to info@quirkygiftsmalta.com with your Order Number and a brief explanation of why you wish to return the item.

Wait for Authorization: We will review your request and reply within [NUMBER] business days with return authorization instructions, including the correct return mailing address.

Shipping the Item: Once authorized, please securely package the item and send it to the designated address provided in the authorization email.

Return Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect.

If you are shipping an item over [AMOUNT IN EUR], you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, Paylike) within [NUMBER] business days.

Payment Processor: Note that financial information is stored by our payment processors (Paylike, Braintree) and the time it takes for the refund to post to your account is subject to their policies and your bank’s processing times.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@quirkygiftsmalta.com.

4. Exchanges (Defective or Incorrect Items)
We only replace items if they are defective, damaged, or if you received the wrong item.

If you need to exchange it for the same item, please contact us within [NUMBER] days of receipt at info@quirkygiftsmalta.com.

We will provide instructions for returning the original item and shipping the replacement at our cost.

5. Contact Information
If you have any questions regarding this Policy, please contact us using the details below:

Quirky Gifts Malta
Email: info@quirkygiftsmalta.com
Phone: +356 9989 188
Address: Quirky gifts, 125,Triq in Naxxar, SAN GWANN